1. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the date of purchase to cancel this contract and receive a full refund.
This course is digital content supplied immediately. At checkout you are asked to confirm that you want access to begin straight away and that you understand you lose the 14-day cancellation right once access has started. If you prefer not to give that confirmation, access is provided after the 14-day period has ended.

2. Refunds after access has begun

If you have accessed no more than the first module, we will refund your purchase in full within 14 days of your request. Beyond that point, refunds are considered individually.

3. Medical grounds

If your doctor advises you not to take part, we will refund your purchase in full at any point within 3 months of purchase, on presentation of written confirmation.

4. Technical problems

If you cannot access the materials for reasons on our side and we are unable to resolve this within 7 days, you are entitled to a full refund.

5. How to request a refund

Email privatecollegellp@proton.me with your full name, the email address used at purchase, the date of purchase and the reason for your request. We acknowledge every request within 2 business days and respond substantively within 7 business days.

6. How refunds are paid

Refunds are issued to the original payment method. Processing takes up to 14 days from approval, though your bank may take longer to show the funds.

7. Contact

Private College LLP, Partnership No. OC443323 Stoney works, 8 Stoney lane, London, United kingdom SE19 3BD. privatecollegellp@proton.me · +44 7360 273412